Delivery & Service Fulfilment Policy

This Delivery & Service Fulfilment Policy governs the execution, delivery, and completion of services provided by Oxford Management Consultancy Ltd (OMC). This Policy is aligned with applicable laws and regulations of the United Arab Emirates.

OMC provides professional, advisory, and administrative services. Accordingly:

• Delivery is primarily service-based, not physical

Fulfilment may include:

• Consultation and advisory
• Documentation preparation
• Submission to authorities
• Coordination with third parties
• Digital deliverables (reports, certificates, approvals)

Physical delivery (if applicable) may be arranged via courier or collection.

3.1 Estimated Timelines

All timelines provided by OMC are indicative estimates only.

3.2 Factors Affecting Timelines

Timelines may be affected by:

• Government authority processing
• Regulatory requirements
• Third-party dependencies (banks, free zones, service providers)
• Client responsiveness and document submission

OMC does not guarantee completion within any specific timeframe.

OMC provides facilitation and advisory services.

OMC does not guarantee:

• Approval of applications
• Issuance of licenses or permits
• Bank account opening
• Regulatory outcomes

All decisions are made solely by the relevant authorities or institutions.

5.1 Digital Delivery

Deliverables are typically provided via:

• Email
• Client portal

Including:

• Licenses
• Certificates
• Reports
• Status updates

5.2 Physical Delivery

Where applicable:

• Courier or collection may be arranged
• Additional charges may apply

Clients must:

• Provide accurate and complete information
• Submit required documents promptly
• Respond to requests within reasonable timeframes
• Comply with applicable laws

OMC is not responsible for delays caused by client actions or omissions.

Services will commence upon:

• Payment confirmation; and/or
• Receipt of required documentation

OMC acts as a facilitator with:

• Government authorities
• Financial institutions
• Regulatory bodies

OMC does not control:

• Approval decisions
• Processing timelines
• Final outcomes

A service is considered fulfilled when:

• The agreed scope of work has been completed; or
• Deliverables have been provided to the client; or
• Submission to relevant authorities has been completed

Completion does not depend on outcome or approval.

If the client:

• Fails to respond
• Fails to provide required documents
• Remains inactive for an extended period

OMC reserves the right to:

• Pause or close the service
• Treat the service as completed where applicable

No refunds will apply in such cases.

If the client does not raise any concerns within a reasonable period after delivery, the service shall be deemed accepted and completed.

12.1 Due to OMC

Where delays are solely due to OMC:

• Reasonable efforts will be made to resolve

Remedies may include:

• service re-performance
• partial refund (as per the Refund Policy)

12.2 Due to Client or External Factors

No liability shall arise where delays are caused by:

• client non-compliance
• authority delays
• third-party dependencies
• force majeure

OMC shall not be liable for:

• indirect or consequential losses
• loss of business, revenue, or opportunity
• delays beyond its control

OMC shall not be liable for delays or failures caused by events beyond its control, including:

• government actions
• regulatory changes
• system failures
• natural disasters

Nothing in this Policy limits rights under UAE law.

OMC may update this Policy at any time.

For queries, contact OMC via official channels — call +971 4 809 0300 or email info@omcuae.com.